Contact Us

If you’ve landed here, it usually means one of three things:

  • You’ve got a question about an order

  • Something hasn’t gone quite right

  • Or you want to reach out for a reason that doesn’t fit neatly into a dropdown box

That’s fine. This page exists for all of it.

📧 How to contact us

The best (and only) way to get in touch is by email:

house.of.ren@outlook.com

We read every message that comes through. No bots. No outsourced support desk. Just real people on the other end.

🕒 Response times

We aim to reply within 24–48 hours.
During busy periods or new drops, it might take a little longer — but you will get a response.

If you haven’t heard back after 2 working days, feel free to send a follow-up. Sometimes emails slip into spam folders and we’d rather you nudge us than sit there wondering.

📦 Questions about orders

If you’re contacting us about an order, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of the issue

This helps us sort things faster without going back and forth.

Common reasons people get in touch:

  • Checking order status

  • Delivery delays

  • Wrong size or item

  • Faulty or damaged products

If something’s not right, we’ll work with you to fix it. Simple as that.

👕 Products, sizing & care

If you’re unsure about:

  • Sizing or fit

  • Fabric or print details

  • How to wash or care for your item

Drop us a message before ordering. We’d much rather answer questions upfront than deal with disappointment later.

Our pieces are designed to be worn, not babied — but care still matters, and we’re happy to advise.

🎨 Collaborations & ideas

We’re always interested in hearing from:

  • Artists

  • Designers

  • Creatives

  • People with ideas that don’t fit neatly into a box

If you’ve got something genuine to say, say it. No long pitch decks required — just explain who you are and what you’re thinking.

⚠️ A quick note

This store is fan-led and independently run.
We’re not a faceless brand, and we’re not trying to be perfect — just honest, responsive, and fair.

If you’re frustrated, speak plainly.
If you’re happy, we like hearing that too.

Either way, the inbox is open.

Email us anytime at:
house.of.ren@outlook.com

We’ll take it from there.